All videos are in the Adobe Flash, Quicktime, or universal .mp4 formats. Audio files are in universal .mp3 formats. Most computers shouldn’t have any problem playing them. However, in order to use the site and its contents, please make sure you have the following system requirements:

Windows:

• 1.5 GHz Intel Pentium class or better processor

• At least 256MB of RAM and at least 32MB of video memory

• QuickTime 7.x

• Windows 2000 or XP

• A broadband/highspeed internet connection

Apple Mac:

• 500 MHz Power PC G4 or faster Macintosh computer

• At least 256MB of RAM and at least 16MB of video memory

• Mac OS X v10.3.9 or later

• A broadband/highspeed internet connection

This website, ClassicalChineseMedicine.org, operates on simple, universal web technology. If you are having difficulty viewing any videos or reading downloadable articles, please read on.

As we mentioned, using this site, and especially viewing the videos, is optimized for the Mozilla Firefox browser, a free download available on the internet. Please make sure to enable Javascript in the browser. While Apple’s Safari browser for Mac and PC’s works fine, Internet Explorer has a difficult time with many video players and the Javascript programming language.

If you’re having trouble viewing or hearing the videos and audio files, make sure your sound is turned on, you have a broadband/highspeed internet connection, and you meet the system requirements we mentioned above.

To read the downloadable PDF files, you must have Adobe Acrobat Reader, a common free document reader available on the internet.

PROBLEMS VIEWING THE VIDEOS

• No sound? Make sure your speakers are turned on.
• Do the videos stutter (intermittent starting & stopping)? Usually the problem occurs because your web browser is playing more quickly than they can stream. This is often due to slower streaming or download speeds (see below to test your speed). If you have a fast internet connection and videos still stutter, your network (local, neighborhood, building, personal) may be overloaded with traffic. This usually occurs at peak times (generally in the early to mid evening on weekdays in most areas). Try watching the videos at different times to see if this still occurs.
• Does the video screen appear but nothin plays, even after the spinning wheel in the middle of the screen seems like it’s streaming for awhile? Once in awhile the streaming and downloading speed is an external issue. Our hosting company is generally very reliable, but occasionally they experience high traffic as well. This problem is almost always temporary.

TESTING YOUR DOWNLOAD SPEED

1. To check your internet speed, please visit: http://speedtest.net/.
2. Click “BEGIN TEST” in the middle of the screen.
3. Several tests will run. Your “DOWNLOAD SPEED” (located at the top of the page) should be at least 1-2 mbps (megabits per second) in order to avoid slow webpage loading or slow video streaming or “stuttering” (skipping).
4. If you experience “stuttering” of the video as it loads, press PAUSE on the video browser and let the video download until the progress bar across the bottom has moved at least 1/3 to 1/2 across the full video time bar, then press PLAY again.

If after troubleshooting, you can’t solve any problems your experiencing, please contact us.

The menu below the rotating header images is where the site content is located–articles and videos. The Associates Forum members pages are located in the menu below the header.

If you do not see the link, please log in in the users panel on the right side of any page under Associates Forum.

We will be installing a video soon that explains the navigation, video features, and social media features. Social media is a term that describes being able to participate in conversations and forums, located directly after all the posts in the public parts of the site. There is a forthcoming effort to install this platform in the Associates Forum.

I’m having difficulty watching the videos on the site or viewing some of the content. What should I do?

Make sure you have the Mozilla Firefox browser installed, a free download available on the web. Also make sure to enable Javascript in the browser itself. Javascript is the most widely used scripting language on the web, telling your browser how to behave. Next, read our system requirements to make sure you’re up-to-date (above).

What’s the difference between the menu above the header and the one below?

The menu bar above the rotating header images contains menu links that tell you about us, our educational opportunities, our organization, site administrative details, and support information (where you found this page).

The menu below the rotating header images is where the site content is located–articles and videos. The Associates Forum members pages are located in the menu below the header.

If you do not see the link, please log in in the users panel on the right side of any page under Associates Forum.

What is a tag cloud?

All of our articles, videos, and posts have been “tagged”. This allows users in and outside the site to find specific material. In the users panel to the right on any page, you’ll find the tag cloud. Please click on the tag of your interest to find the material you’re looking for.

Is the Associates Forum worth $195?

Yes it is! We upload at least 1 video per month, usually an hour-long presentation by Prof. Fruehauf and his colleagues, and we post 1 PDF articles for you to download. The information contained in both the presentation and articles is clinically and scholarly relevant material that will benefit most practitioners. Check out our page About the Associates Forum for more information about its contents.

Will you ever sell individual articles and videos in the Associates Forum so I don’t need to commit to a full year? I’m looking for specific content.

Currently, several articles in the Associates Forum are for individual sale in our Marketplace. In early 2012 we will begin delivering video content and goods like audio CD’s and books by Heiner Fruehauf and his associates.

Does Prof. Fruehauf ever offer online, live webinars or teleconferences?

Yes, he does. Thus far, he offers these webinars only through the website for his line of herbal formulas, Classical Pearls. Most of the webinar content regards how to use the Classical Pearls Herbal Formulas™  and the associated disease patterns, pathology, and physiology. You don’t have to be using the line for treatment or personal use to gain knowledge from the webinars, but again, they are currently focused on the use of the formulas.

What’s the difference between classical Chinese medicine and TCM?

This is a long and complicated set of conversations that scholars have been arguing about for a long time. We don’t intend to answer that question ourselves on this site, but rather foster an environment for constructive dialogue about Chinese medicine. It is our hope that this site will be used as a tool for both learning and discussion. For now, please view a number of our articles and videos in the public areas of the site, search for your topic in the search box, or click on the tags in the tag cloud in the users panel to the right on any page. We welcome constructive feedback and dialogue amongst our readers following each of the posted articles.

What if I can’t solve my issue on my own and all seems hopeless?

Please, don’t feel hopeless! We’re here to help. Please contact us as soon as possible and we’ll do our best to troubleshoot your issue or direct you toward the right person or resource to get your questions answered or technical issues solved.